Monday, August 4, 2008

Hey Plaxo, you want me to take your survey? Turn on the link. an email from the "Plaxo Team" this morning, asking me to take a survey about photo sharing. You see, I'm a PR guy. We love data, especially when it backs up our claims. So, whenever I come across a survey, I'll take it. I know how important the data is. When I checked my email this morning and saw the note from Plaxo about a survey, I said to myself, why not, let's help 'em out.

Here's the email:
Dear Plaxo User,

Thanks for using Plaxo. We'd like to learn more about how you share

Your input helps us make our service better for all our users. And,
completing the survey only takes about 5 minutes.

Please click the link below to begin the survey:

Thanks for helping us make Plaxo better than ever.

The Plaxo Team
As of 8am EST the link wasn't working. Instead of the survey, I got:
This survey is currently closed. Please contact the author of this survey for further assistance.
I know this isn't breaking news nor can it ruin the reputation of Plaxo, but seriously folks, if you want user feedback make sure your survey link is working. You've basically lost one respondent because now I won't take the survey. You've already lost my attention.

And oh, I'm a semi-pro photographer so I'm guessing I would have some pretty good insight as to trends in online photo sharing.

Good luck with your survey.


Anonymous said...

That is insanely annoying, especially when it involves something that you are interested in. Broken links can be the DEATH of any online venture or project. Ugh people get your shit straight!

Don Martelli said...

Agreed. I'm sure I'm not the only one that it's happened to.

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